Support Request Classifier
Classifies customer support requests as Priority 1 (P1): Business-critical issues, Priority 2 (P2): Issues with degraded service, Priority 3 (P3): General issues
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Overview
Enhance your customer support process with Scout's Support Request Priority Classifier template. This AI-powered tool automatically categorizes incoming support requests into three priority levels: P1 (business-critical), P2 (degraded service), and P3 (general issues). By leveraging advanced language models, the template analyzes the content of each support request and assigns an appropriate priority level, complete with reasoning.
Key features of this template include:
- Easy input of customer support requests
- Clear definition of priority levels
- AI-driven classification using GPT-4
- Detailed explanations for each classification
- Option for JSON-formatted output for easy integration
Perfect for support teams looking to streamline their triage process, this template helps ensure that critical issues are addressed promptly while maintaining a structured approach to all customer inquiries. Improve response times, allocate resources efficiently, and elevate your customer support experience with Scout's AI-assisted priority classification system.